Privacy policy

Förbina ("we," "us," "our") operates forbina.co. This policy explains what personal information we collect, how we use it, and the choices you have.

Business information
Förbina, a General Partnership operating as Forbina. Contact us at hello@forbina.co.

Information we collect

  • Contact information: name, email address, shipping and billing address, phone number if provided
  • Order information: products purchased, payment details processed through our payment provider
  • Account information: birthdate if provided for birthday offers, loyalty point balance
  • Technical information: browser type, device information, IP address, pages visited, collected automatically through cookies and similar technology

How we use your information

  • To process and fulfill your orders, including sharing shipping information with brand partners who fulfill directly and with our shipping carriers
  • To send order confirmations, shipping updates, and customer service communications
  • To send marketing emails if you have opted in, which you may unsubscribe from at any time
  • To operate our loyalty program (Pollen Points)
  • To improve our site and personalize your experience
  • To detect and prevent fraud

Who we share information with

  • Payment processing: Shopify Payments
  • Email marketing: Klaviyo
  • Loyalty program: Smile.io
  • Shipping carriers: USPS, DHL, and others as needed to deliver your order
  • Brand partners who fulfill your order directly
  • Service providers who help us operate the site

We do not sell your personal information to third parties.

Cookies
Our site uses cookies for functionality, analytics, and marketing purposes. You can control cookies through your browser settings.

Your rights, California residents
Under the California Consumer Privacy Act, California residents have the right to know what personal information we collect, request deletion of that information, and opt out of any sale of personal information. We do not sell personal information. To exercise these rights, contact hello@forbina.co.

Data retention
We retain your information as long as needed to fulfill the purposes described here, or as required by law.

Children
Förbina is not directed at individuals under 18, and we do not knowingly collect information from minors.

Security
We take reasonable measures to protect your information, but no method of transmission or storage is completely secure.

Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Contact
hello@forbina.co